Return and Refund Policy

We offer a 30-day return window, starting from the day your order is delivered. To be eligible for a return, items must be unused, unworn, and returned in their original packaging with tags still attached. You'll also need your order number or another proof of purchase. To start a return, contact us at Contact@zanac-llc.com and we'll walk you through the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or contains an item you did not order, contact us as soon as possible so we can review the issue and make it right.

Exchanges

Want a different size or item instead? Send back your original item following the return steps above. Once we've approved the return, you're welcome to place a new order for the item you'd prefer.

EU Customers — 14-Day Right of Withdrawal

If you're located in the European Union, you also have a 14-day cooling-off period after your order is delivered, during which you can cancel or return your purchase for any reason. Items returned under this right must still meet the applicable unused and original-condition requirements above, except where otherwise required by applicable law.

VIP Membership Refunds

Customers may receive a complimentary 14-day VIP Membership trial with eligible purchases. After the trial period, the membership automatically continues as a recurring subscription unless canceled before the trial ends. If you believe a VIP Membership charge was made in error, or would like to request a refund for a membership fee, contact us at Contact@zanac-llc.com within 30 days of the applicable membership charge. Cancelling your membership will prevent future recurring charges but does not automatically refund a previously processed membership charge. Membership refund requests are reviewed individually. Any membership benefits already used, such as member pricing or discounts applied to a purchase, may be taken into account when we review the refund request. For information about how to cancel your membership and stop future recurring charges, please see our Subscription & Cancellation Policy.

Refund Timing

Once we approve a return or refund request, we'll notify you by email, and your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to reflect the refund on your account. If you haven't seen your refund after 15 business days from approval, please contact us and we'll look into it.

Contact Us

Email: Contact@zanac-llc.com

Phone: +1 (425) 541-4623

Hours: 9am – 5pm EST, Monday – Saturday

Zanac LLC

30 N GOULD ST SHERIDAN, WY 82801